RX Verification

We do not use the Services to collect, store, or process any protected health information ("PHI") subject to the Health Insurance Portability and Accountability Act (“HIPAA”). When you fill out your PHI, and that form is connecting to the secure private web service on Jotform Gold HIPPA Service which is currently HIPAA-certified.

Who needs to be applied/verified?

Prescription Verification only applies to US consumers. MocoQueen deeply cares about your health. Under the Fairness to Contact Lens Consumer Act (FCLCA), we are required to verify your contact lens prescription with your order.

What if I don't have a contact lens prescription?

You can get an online eye exam with a contact lens prescription from the comfort of your own home. The service is offered by Opternative and costs US$35. 

How would you provide your prescription?
Option 1. Send us a copy of your prescription
  • Please submit a copy of your valid prescription issued by an eye care professional. Kindly upload the image of your prescription through our Jotform (HIPAA-COMPLIANT).


Option 2. Submit contact info of your eye care professional / optometrist / optician. 
  • Kindly provide us with the necessary information, name and phone number of your eye care professional.We will contact him/her and verify the accuracy of the prescription.
  • Your eye care professional has 8 business hours to respond. If he/she does not respond within the required time, your prescription is verified automatically, and we may process and ship your order.