MocoQueen Shipping Range
We're thrilled to bring the magic of MocoQueen to you across **North America** and **Europe**!
All orders are shipped swiftly from our US-based warehouse in Los Angeles, California, via trusted carriers **USPS** and UPS and DHL.
Delivery Timeline(US)
Here's a breakdown of our estimated delivery times:
- Order Processing: 1 business day
- United States Delivery:
- USPS Standard: 3 - 5 business days (Free)
- USPS Priority: 2 - 3 business days
- UPS 2nd Business Days Air: 2 business days
- UPS/Fedex/DHL Next Business Day: 1 - 2 business days
Important Note Regarding Shipping Details
We want to ensure your order arrives without a hitch! If you happen to provide an incorrect shipping address or contact information, please reach out to our dedicated support team at help@mocoqueen.com within 2 hours of placing your order. This will allow us to make any necessary adjustments before your parcel is processed.
Kindly understand that once your order has been processed and shipped, we are unable to redirect it to a different address. Please double-check your shipping details at checkout to avoid any delays or inconvenience.
*Order Tracking* (Please kindly check your Junk email for order tracking updates, just in case)
- STEP 1: Login to Your Account *An account is automatically created with every order. If you haven't registered, please enter your email, click 'Forgot Password', and then log in.
- STEP 2: Access Your Order: Go to 'Orders' in your account, select the order you wish to track, and find shipping details below.
*No USPS updates doesn't mean we haven't shipped; high-demand seasons can cause delays in system tracking.
Customs Duty & Tariff (non-U.S.)
- Duties and tariffs policies vary by country. Customers may be responsible for local taxes and fees.
- Our website prices exclude customs duty and tariff.
Questions?
If you have any further questions regarding our shipping policies, please don't hesitate to contact our customer support team.