Fast FREE SHIPPING in the U.S.
Shipping Range
- We ship to North America and Europe using USPS/UPS from Dallas, USA.
Delivery Time
- Order Processing: 1 business Day
- USPS Standard Delivery Time (US): 3 - 5 business Days (Free)
- USPS Priority Delivery Time (US): 2 - 3 business days
- UPS 2nd Business Days Air (US): 2 business days
- UPS Next Business Day (US): 1 - 2 business days
*Incorrect Shipping address*
- If you have provided incorrect shipping address or contact information, please email help@mocoqueen.com within 2 hours.
- Please note that we are unable to redirect shipments to a different address once the parcel has been processed and shipped.
*Order Tracking* (Please kindly check your Junk email for order tracking updates, just in case)
- Login to Your Account *An account is automatically created with every order. If you haven't registered, please enter your email, click 'Forgot Password', and then log in.
- Access Your Order: Go to 'Orders' in your account, select the order you wish to track, and find shipping details below.
*No USPS updates doesn't mean we haven't shipped; high-demand seasons can cause delays in system tracking.
Customs Duty & Tariff (non-U.S.)
- Duties and tariffs policies vary by country. Customers may be responsible for local taxes and fees.
- Our website prices exclude customs duty and tariff.