Shipping & Tracking

MocoQueen Shipping Range

We're thrilled to bring the magic of MocoQueen to you across North America and Europe!

All orders are shipped swiftly from our US-based warehouse in Los Angeles, California, via trusted carriers USPS, UPS, and DHL.

Delivery Timeline (US)

Order Processing: 1 business day. Here is a breakdown of our estimated delivery times once shipped:

USPS Standard 3 - 5 business days FREE
USPS Priority 2 - 3 business days Calculated at checkout
UPS 2nd Business Day Air 2 business days Calculated at checkout
UPS/FedEx/DHL Next Business Day 1 - 2 business days Calculated at checkout

Important Note Regarding Shipping Details

If you happen to provide an incorrect shipping address or contact information, please reach out to our dedicated support team at help@mocoqueen.com within 2 hours of placing your order. This allows us to make necessary adjustments before your parcel is processed.

Kindly understand that once your order has been processed and shipped, we are unable to redirect it. Please double-check your details at checkout to avoid delays.

Order Tracking

Please kindly check your Junk/Spam email for order tracking updates, just in case.

1
Login to Your Account

An account is automatically created with every order. If you haven't registered, enter your email, click 'Forgot Password', and then log in.

2
Access Your Order

Go to 'Orders' in your account, select the order you wish to track, and find shipping details below.

Order Tracking Guide

* No USPS updates doesn't mean we haven't shipped; high-demand seasons can cause delays in system tracking.

Customs Duty & Tariff (Non-U.S.)

  • Duties and tariffs policies vary by country. Customers may be responsible for local taxes and fees.
  • Our website prices exclude customs duty and tariff.

Questions?

If you have any further questions regarding our shipping policies, please don't hesitate to contact our support team.