Order Cancellation Refund Policy
- You can cancel the order within 2 hours of placing your order by sending an email to help@mocoqueen.com with your order number and reasons to cancel.
- We will process your order cancellation and refund within 2 business days.
- If your order has been processed, please check the Return Refund Policy below.
Return Refund Policy
- Order cancellation for order that has been dispatched.
- Shipment return as a result of the package being by customer.
- Shipment return as a result of wrong shipping information provided by customer.
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To help us manage the high volume of orders during the Halloween season (October 10th - 31st), please be aware that a 20% cancellation/return fee applies to all orders placed within this timeframe. This fee helps cover the extra costs associated with processing and managing inventory for our Halloween offerings. We appreciate your understanding.
If your order has been processed, we provide a 31-day free return policy:
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Please contact our customer service within 31 days of receipt, if you aren’t totally satisfied with your purchase. we can arrange the refund of the item price. Please note that the order processing and shipping fees are final and non-refundable. You will be responsible for paying the return shipping fees.
- Returned items must be the original, unopened box.
- Upon receiving, we would do a fully refund within 2 business days.（Not Eligible for Halloween Orders）
Exchange Policy
- If you wish to exchange items, please contact us and process a return first
- Upon receiving the tracking number, we will provide you the store credit to place your new order.