Return, Refund and Cancellation

Order Cancellation Policy

Our goal is to ensure you have a delightful shopping experience. Please review our policies regarding order cancellations, returns, and exchanges below.

You may cancel your order within 2 hours of placing it by sending an email to our Customer Service team with your order number and the reason for cancellation. We will process the cancellation and refund within 2 business days. If your order has already been processed, please refer to the Return Policy below.

Return Policy

If your order has been processed, we provide a 31-day free return policy:

  • Please contact our customer service within 31 days of receipt, if you aren’t totally satisfied with your purchase. We can arrange the refund of the item price.
  • Please note that the order processing and shipping fees are final and non-refundable. You will be responsible for paying the return shipping fees.
  • Returned items must be in the original, unopened box.
  • Upon receiving the returned item, we will process a full refund within 2 business days.
    (Not Eligible for Halloween Orders)

Exchange Policy

If you wish to exchange items, please contact us and process a return first.

Upon receiving the tracking number for your return, we will provide you with a store credit to place your new order.